考研小作文 PL006・投诉信 / 咨询询问信
【英二 2012】投诉电子词典｜【英一 2019】回复乡村支教咨询
01投诉信与咨询/询问信框架
投诉信本区间 1 次（英二 2012），识别词 make a complaint / demand a prompt solution。咨询/询问类 4 次（含回复咨询、求助、问意见），识别词 answer the inquiry / ask for advice / ask for details。
投诉信骨架
咨询/询问（或回复咨询）骨架
02投诉与咨询句式库
03真题示范一：【英二】2012 · 第 47 题（投诉）
47. Directions: Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to
1) make a complaint, and
2) demand a prompt solution.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use “Zhang Wei” instead.
Do not write the address. (10 points)
称呼Dear Sir or Madam,
P1I am Zhang Wei, and I am writing to make a complaint about the electronic dictionary I bought from your online store last week.
P2When I received it, everything seemed fine. However, two days later, the screen froze and would not respond, and some keys stopped working. I have tried restarting it several times, but the problem remains. This has caused much trouble for my English study.
P3I would appreciate it if you could either repair it or send me a new one as soon as possible. I look forward to your reply.
落款Yours sincerely,
Zhang Wei
要点两个编号要点：① make a complaint——屏幕死机、按键失灵；② demand a prompt solution——维修或换新。
避雷本题落款用 Zhang Wei（英二早期题），不是 Li Ming；对客服中心用 Dear Sir or Madam / Yours sincerely。
04真题示范二：【英一】2019 · 第 51 题（回复咨询）
51. Directions: Suppose you are working for the “Aiding Rural Primary Schools” project of your university. Write an email to answer the inquiry from an international student volunteer, specifying the details of the project.
You should write about 100 words on the ANSWER SHEET.
Do not use your own name in the email; use “Li Ming” instead. (10 points)
称呼Dear Friend,
P1Thank you for your inquiry about our “Aiding Rural Primary Schools” project. I am Li Ming, and I am writing to give you some details.
P2The project sends volunteers to rural primary schools every summer. Volunteers teach English, organize reading activities, and help run the school libraries. You do not need previous teaching experience, but patience and a love for children are important. The activity usually lasts two weeks, and all meals and accommodation are provided.
P3If you are interested, please reply and I will send you the application form. Please let me know if you have any further questions.
落款Yours,
Li Ming
要点“answer the inquiry + specifying the details”——正文给出 时间（每年暑假）、内容（教英语/阅读/图书）、条件（无需经验、需耐心）、时长与食宿，细节充分。
语气面对国际学生志愿者，半正式友好；Thank you for your inquiry 直接回应来信身份。
— Noscit · 考研英语小作文 PL 系列 —
